Patient Guide

We are a patient-centric Hospital, established ourselves as a Hospital that cares, it's all about improving our patient's comfort, quality of life, and well-being, so our patients need to know their rights and responsibilities.

Patient Rights

• Be fully informed about his rights, responsibilities, and information about his condition, & respond to his inquiries in a simplified language.

• Know the treating doctor & caregivers.

• Access adequate care in case of pain or disability.

• Have access to appropriate care (in case of its availability in the hospital) with equity, & according to his values & beliefs, & that keep his dignity.

• Be informed about his care decisions & participate in their making after being informed about their results, alternatives, & consequences of not following them.

• Be informed about benefits, complications, alternatives, &success  rates  of  invasive  procedures,  surgeries,  blood &blood  products  transfusion, anesthesia,  sedation,  organ transplantation, chemotherapy, renal/hepatic  dialysis,  & contrast injection, & to sign informed consent before undergoing or administrating them

• Can refuse care rendered & discontinue treatment after being informed about the consequences.

• Keep his security, property, privacy, & confidentiality.

• Meet his needs, & submit complaints or suggestions for which the hospital will pursue adoption.

• Know the price of services rendered by the hospital.

• Rights that are approved by the Ministry of health laws and Regulation


Patient Responsibilities

• Have to follow hospital rules & regulations.

• Have to respect other patients & hospital personnel.

• Inform caregivers about all his medical history information.

• Follow the plan of care agreed upon with the treating doctor.

• Inform caregivers about any symptoms or change in health status, including pain

• Not to leave the hospital during the course of treatment except after permission of the treating doctor &hospital management.

• Assume responsibility for the consequences of refusing treatment or leaving the hospital against medical advice, & sign the relevant informed consents.

• Not to keep valuables in his possession & to deliver them to hospital security to be saved.

• Follow hospital official visiting hours.

• Protect the hospital facilities.

• Not to bring food or drink from outside the hospital for protecting patients' health, as well as fireplaces, heaters …. etc.

• Meet hospital financial obligations in a timely manner.